Privacy Policy

PRIVACY POLICY

Welcome to hijra.my. This Privacy Policy explains how your personal information is collected, used, and protected when you visit or make a purchase from our website. By using our site, you agree to this policy.

1. GENERAL CONDITIONS

At HIJRA Watches Sdn. Bhd. (“HIJRA”, “we”, “us”, “our”), your privacy is our priority. This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal data when you visit our website at https://hijra.my, make a purchase, or interact with our services.

By using our site or providing your information, you agree to the practices described in this policy. Last update on 16 May 2025.

2. PERSONAL DATA WE COLLECT

We collect personal data directly from you and through your interactions with our website and services. This may include:

2.1. Information You Provide

Full Name
Email Address
Phone Number
Shipping & Billing Address
Payment Details (processed securely via third-party gateways)
Account login credentials (if you register)

2.2. Automatically Collected Information

IP Address
Device Type & Browser
Pages visited and time spent
Cookies and analytics data

3. HOW WE USE YOUR INFORMATION

To process and fulfill orders
To send transaction emails and delivery updates
To respond to inquiries and provide customer support
To personalize your experience on our website
To send promotional emails or SMS (only if you’ve opted in)
To improve our services and website functionality
To detect and prevent fraud or abuse

4. LEGAL BASIS FOR PROCESSING (PDPA COMPLIANCE)

Contractual necessity – for fulfilling orders and providing requested services
Legal obligation – for complying with applicable regulations
Consent – for marketing communications and newsletters
Legitimate interests – for fraud prevention and service improvements

5. HOW WE SHARE YOUR DATA

We do not sell or rent your personal data. We may share your information with:

Payment processors (e.g., ToyyibPay, SenangPay, Billplz)
Shipping and logistics providers
Marketing platforms (e.g., email or SMS tools with your consent)
IT service providers that support our systems
Legal authorities if required by law

All third parties are contractually bound to protect your data and use it only for the intended purpose.

6. DATA SECURITY

We implement a range of technical and organizational measures to safeguard your data, including:

SSL encryption on our website
Secure access controls and firewalls
Minimal data retention on sensitive payment details (processed via secure gateways)

While we strive to protect your data, no system is 100% secure. We recommend you also take measures such as using strong passwords and keeping login information confidential.

7. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

Analyze site traffic and performance
Personalize content
Save your cart and login sessions

You may disable cookies in your browser settings, though it may affect site functionality.

8. YOUR RIGHTS

Under the PDPA, you have the right to:

Access the personal data we hold about you
Correct or update any inaccurate information
Withdraw consent for marketing communications
Request deletion of your data, subject to legal obligations
Lodge a complaint with the Personal Data Protection Commissioner of Malaysia

To exercise any of these rights, email us at: admin@hijra.my

9. DATA RETENTION

We retain your data only for as long as necessary to fulfill the purposes outlined in this policy, including legal, tax, or accounting requirements.

10. THIRD-PARTY LINKS

Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their policies before submitting your data.

11. INTERNATIONAL DATA TRANSFERS

If your data is processed outside Malaysia (e.g., through international email or hosting services), we ensure adequate protection and compliance with PDPA and applicable international laws.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in law or our practices. Updates will be posted on this page with a revised “Last Updated” date.